Privacy Policy

Last Updated: January 6, 2026

Frosty Loon Lotto ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, frostyloonlotto.com (the "Site"), and use our online lottery services.

By accessing or using our services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. We operate in strict accordance with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information to provide a secure and legally compliant gaming environment. The types of data we collect include:

1.1. Personal Identification Information (PII)

When you register for an account, claim a prize, or contact customer support, we may require:

  • Full legal name (as it appears on government-issued ID).
  • Date of birth (strictly to enforce the 19+ age requirement).
  • Residential address and billing address.
  • Email address and telephone number.
  • Government-issued identification numbers for identity verification and tax reporting purposes where applicable.

1.2. Financial Information

To process ticket purchases and prize withdrawals, we collect banking details, credit card numbers, or e-wallet information. Note that Frosty Loon Lotto does not store full credit card numbers on our servers; payments are processed via secure, PCI-DSS compliant third-party payment gateways.

1.3. Technical and Geo-Location Data

Compliance with lottery regulations requires us to verify that you are physically located within authorized jurisdictions at the time of purchase. We collect:

  • IP address and device identifiers (MAC address, Device ID).
  • Real-time geo-location data (GPS/Wi-Fi triangulation).
  • Browser type, operating system, and access times.

2. How We Use Your Information

Your data is used primarily to facilitate gameplay and ensure regulatory compliance. Specifically, we use your information to:

  • Age & Identity Verification: To confirm you are at least 19 years old and are not a prohibited person under applicable gaming laws.
  • Transaction Processing: To manage ticket sales, wallet funding, and payout of winnings.
  • Game Integrity: To monitor for fraudulent activity, money laundering, collusion, or technical abuse of the system.
  • Responsible Gaming: To enforce self-exclusion limits, deposit limits, and to detect patterns indicative of problem gambling.
  • Communication: To send transaction receipts, jackpot alerts (if opted-in), and important account notifications regarding terms of service updates.

3. Disclosure of Information

We do not sell, trade, or rent your personal identification information to others. However, we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners. We may disclose personal information in the following circumstances:

3.1. Service Providers

We may employ third-party companies to administer usage, process payments, verify identity (Equifax/TransUnion), and provide customer support. These parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2. Legal & Regulatory Requirements

We will disclose your information where required to do so by law or subpoena. This includes reporting large cash transactions or suspicious activities to FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) as required by anti-money laundering laws.

3.3. Winner Publicity

By participating in Frosty Loon Lotto, you acknowledge that if you win a major prize (as defined in our Terms & Conditions), your name, city of residence, and a recent photograph may be published on our website and social media channels for transparency and promotional purposes, as per standard lottery regulatory requirements.

4. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

5. Cookies and Tracking Technologies

Our Site uses "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site, specifically the ability to purchase tickets or remain logged in, may not function properly.

6. Retention of Data

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Typically, transaction records are kept for a minimum of seven (7) years.

7. Your Rights

Under Canadian privacy laws, you have the right to request access to the personal information we hold about you. You also have the right to request corrections to any inaccurate data. To exercise these rights, please contact our Data Protection Officer. Please note that we cannot delete accounts that have transaction history due to regulatory audit requirements, but we can deactivate them.

8. Changes to This Privacy Policy

Frosty Loon Lotto has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Frosty Loon Lotto Authority
Attn: Privacy Officer
123 Aurora Borealis Way
Yellowknife, NT, X1A 2P7
Canada
Email: [email protected]